okbge Privacy Policy
Your personal information is very important to us. Read this policy to learn in detail how we collect, store, and protect your information.
1. Introduction and Scope
okbge ("we", "us", or "platform") is an online casino and betting platform providing services for players in Bangladesh. We treat your privacy as our highest priority and are committed to protecting your personal information.
This Privacy Policy ("Policy") applies to visits to our website okbge.cam and use of our services. By accessing this website or using our services, you will be considered to have given your consent to the terms of this Policy.
Our Terms and Conditions and Responsible Gaming Guidelines should be read together with this Privacy Policy, as they form a complete legal framework.
We reserve the right to amend this Policy when necessary. For any significant changes, we will publish a notice on the website and update the date at the top of the Policy. If you continue using okbge services after a policy change, you will be considered to have accepted the revised Policy.
2. Information We Collect
okbge may collect the following types of information. We only collect information that is necessary to provide our services.
a) Registration Information
- Full name and username
- Email address
- Date of birth (for age verification)
- Residential address
- National ID or passport number (where applicable)
b) Financial Information
- bKash, Nagad, or Rocket account number
- Transaction history
- Deposit and withdrawal details
- Payment method information
c) Technical Information
- IP address and device type
- Browser information and operating system
- Cookies and session data
- Login times and activity logs
- Referral source and page visit information
d) Gaming Activity
- Bet history and game activity
- Win and loss records
- Bonus and promotional offer usage information
- Playing duration and frequency
e) Communication Information
- Live chat conversation records
- Email communication history
- Complaint and request details
- Information provided to customer support
f) Voluntarily Provided Information
- Profile picture or bio (if applicable)
- Information obtained from surveys and feedback forms
- Any information you voluntarily share with us
3. Purpose of Information Use
okbge uses your personal information for the following legitimate purposes. We do not use your information for any unnecessary purpose.
- Account Management: To complete your registration process, verify your account, and provide services.
- Identity Verification: For age verification (21 years or older), fraud prevention, and financial crime control.
- Transaction Processing: To carry out deposits and withdrawals through bKash, Nagad, and Rocket.
- Customer Support: To resolve your questions and issues through 24/7 Bengali live chat.
- Security Protection: To detect and prevent unauthorized access, fraud, and other cyber threats.
- Responsible Gaming: To monitor excessive playing patterns and provide assistance when needed.
- Promotions and Notifications: To send bonus offers, promotional messages, and platform updates with your consent.
- Service Improvement: To improve our platform, game content, and user experience.
- Legal Compliance: To comply with applicable laws and regulations and meet regulatory requirements.
- Analytics and Research: To analyze platform usage patterns and improve service quality.
4. Sharing Information with Third Parties
okbge does not sell your personal information. However, in specific circumstances we may share necessary information with the following third parties.
Payment Service Providers
To carry out financial transactions, we share necessary information with bKash, Nagad, and Rocket. This sharing is limited solely to completing transactions.
Fraud Prevention Services
To detect and prevent fraudulent activity, we may share limited information with specialized security service providers.
Technology and Software Partners
Game software providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and others may receive specific information for the purpose of operating games.
Legal Authorities
Under a court order or government directive, we may be obliged to provide information to the relevant authorities. In such cases, we will only supply information that is legally required.
Business Transfers
In the event of a merger, acquisition, or asset sale, your information may be transferred to the new owner. In such circumstances, we will notify you in advance and ensure that the new entity maintains standards consistent with this Privacy Policy.
We have data processing agreements with all third parties that ensure they handle your information properly and use it only for specified purposes.
5. Cookies and Tracking Technologies
The okbge website uses cookies and similar tracking technologies in your browser. These help improve your experience on the service.
Essential Cookies
For login sessions and the basic functionality of the platform. These cannot be disabled.
Analytics Cookies
Help improve the service by analyzing website usage.
Functional Cookies
Remember your preferences and settings, such as language and theme choices.
Marketing Cookies
Used to deliver relevant promotional notifications and offers.
You can manage non-essential cookies through your browser settings. However, disabling cookies may cause some services to not work properly. Most browsers automatically accept cookies, but you can change this in your settings if you wish.
6. Information Storage and Security
We apply industry-standard security measures to protect your personal information. Our servers are secured with SSL encryption technology and the highest security standards are maintained.
Security Measures
- SSL/TLS encryption — all data transfers are encrypted
- Regular security audits and penetration testing
- Unauthorized access control systems
- Two-factor authentication (where applicable)
- Server and database encryption
- Regular security patches and updates
Data Retention Period
- Active accounts: for as long as the account remains active
- Inactive accounts: 5 years from the last activity
- Financial transaction records: 7 years (legal requirement)
- After account closure: in accordance with legal obligations
- Cookie data: until expiry
Despite security measures, no online system is completely secure. We therefore encourage you to change your password regularly and use strong passwords. If you notice any suspicious activity on your account, notify our support team immediately.
7. Your Rights
Every user registered on the okbge platform has the following rights regarding their personal information. To exercise these rights, contact our support team.
Right of Access
The right to request a copy of what information we hold about you.
Right to Rectification
The right to request correction of any inaccuracy or incompleteness in your information.
Right to Erasure
The right to request deletion of your personal information in certain circumstances (subject to legal obligations).
Right to Restrict Processing
The right to request that processing of your information be restricted in certain circumstances.
Right to Object
The right to object to certain types of information processing, including the sending of marketing messages.
Right to Data Portability
The right to receive your information in a structured, commonly used format.
To exercise the above rights, contact us via our email address or through live chat. We will generally respond to your request within 30 business days. For some requests, we may need to verify your identity.
8. Protection of Minors
okbge strictly provides services only to persons aged 21 or older. We do not intentionally collect personal information from any minor.
We apply age verification procedures at the time of registration. If we learn that a minor has registered on our platform, we will immediately close the relevant account and delete the collected information.
If a parent or guardian becomes aware that their child under the age of 21 is using our platform, they are requested to contact us immediately. We will take the necessary action promptly.
9. International Transfer of Information
To provide our services, it may sometimes be necessary to process your information outside of Bangladesh, particularly on the servers of game software providers and technology partners.
For any such international data transfer, we ensure that:
- The receiving party maintains adequate security standards
- Data processing agreement has been signed
- Information will only be used for its intended purpose
- Necessary measures have been taken to prevent unauthorized disclosure
Our technology partners have their own privacy policies and operate in accordance with the laws of their respective countries.
10. Policy Changes & Notices
okbge reserves the right to update or change this privacy policy at any time. If significant changes are made to the policy, we will notify you in the following ways:
- By publishing a notice on the website
- By changing the "Last Updated" date on the policy page
- By sending a message to your registered email where applicable
If you continue using our services after the updated policy is published, you will be considered to have agreed to the changes. We therefore recommend that you visit this page regularly.
If you do not agree to the updated policy, you have the right to close your account and stop using our services.
11. Contact Us
If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise any rights regarding your information, please contact us.
Contact by Email
Send any privacy-related requests by email. We will generally respond within 30 business days.
Live Chat Support
24/7 Bengali Live Chat
Use our 24/7 Bengali live chat service for immediate support. Our expert team is always ready.
For more detailed legal information, please visit our Terms & Conditions and About Us pages. To learn about responsible gaming, visit the Responsible Gaming page.
Answers to common questions can be found on our FAQ page. okbge is always committed to ensuring your privacy and security.